Customer Service Charter

This Customer Service Charter of Atradius India Credit Management Services (P) Limited (“Atradius India”) demonstrates our commitment to customer service. It is our promise to provide you and your business with high quality of communication, service and support.

It is our aim and ethos to make sure high quality customer service can be found in every aspect of our business. It is central to our staff development, and it is an important part of our relationship with you.

Excellent account management

We know that, in business, time is precious and decisions sometimes have to be made quickly. Our dedicated account management and customer service teams are trained to respond to your queries and requests promptly and efficiently. Our account managers work to understand your business, your market and your business goals. Where possible, we aim provide you with a dedicated point of contact and clear contact details.

We monitor our communications to ensure high standards. We actively seek and value your feedback and use this to guide improvements in the way we work.

 

 

 

 

 

 

 

 

 

 

 

 

High quality administration tools

We provide you with access to the award-winning administration tools, Atradius Insights and Atradius Atrium. Developed with our customers for our customers and their end clients, these easy-to-use digital tools will help you streamline your credit risk management processes and provide a single hub through which you can manage your credit accounts and identify market opportunities and risks.

In addition, we make sure that our administration with you straightforward and transparent. For example, any invoice we send you will clearly state what is due to be paid, for what service, and by when.

Working closely with you on credit assessments and collections

We are committed to providing you with timely assessments of your customers’ creditworthiness and make sure we keep you informed during the process. If we find your customer or prospect has a poor credit rating, we endeavour to explain why.

Likewise with our professional B2B debt collection service, we aim to act promptly to collect your debt and work closely with you, keeping you informed at every stage of the process.

We try never to make promises we can’t deliver and our transparent appeal process is designed to help you should you want us to re-consider a decision.

Building a relationship with you

We believe we can provide you with the highest quality support when we understand your business, including your strategy and your market. Our highly trained people are specialists in their fields and yours, supported by a programme of continuous professional development.

Contacting us

If you have an issue you like to discuss with us, please get in contact with your own dedicated account manager. Alternatively, you can contact our office at:

Atradius India Credit Management Services (p) Ltd
Registered office
1203-b Tower 1, One International Centre (Previously Indiabulls Finance Centre) Elphinstone road (West)
Mumbai
400013

Tel: +91 226 169 6800
Email: info.in@atradius.com

We are a global company. Our head office contact details are:

Atradius Crédito y Caución S.A. de Seguros y Reaseguros
David Ricardostraat 1
1066 JS Amsterdam
Netherlands 
Tel: +31 20 553 3355

Or find contact details for all offices here.